Shipping & Returns
Time in transit:
RIPmarine.com ships orders just as soon as possible according to UPS/FEDEX pickup schedules per our area. Once the package leaves our facility or any other warehouse facility we may occasionally drop ship from, RIPmarine.com will not be responsible for delays or misdirected orders by carriers such as UPS, FEDEX, or United States Postal Service. To avoid delays, make absolutely sure you supply correct shipping address including correct zip code. Any part of a shipping address that is incorrect will automatically cause a delay by the carrier. If you need an item by a certain time, you are advised to make sure to select or request a specific delivery option instead of relying on the regular ground option.
Specific policy regarding electrical/ignition parts:
Under no circumstances will any electrical part (especially ignition components) be returnable, unless specifically written warranty applies and the item is first approved returnable by RIPmarine.com qualifying for such. Any ignition component deemed bad and returned under a specific warranty, but after testing is determined to actually have no problem at all, will result in a $25.00 charge to the customer for testing services, and the component returned at the customer’s expense.
While RIPmarine.com reserves the right to substitute brand and/or like item for item ordered, these guidelines are strictly adhered to:
No returns will be accepted without first obtaining authorization from RIPmarine.com
Returns must be made within 15 days of receipt of initial order
Returnable items will be subject to a 20% restock fee
Returnable items MUST be in original packaging, and in undamaged re-sellable condition
Returnable items may be returned for exchange or credit only (no cash refunds)
Any items sealed in plastic packaging ARE NOT RETURNABLE IF OPENED
Special order items are non-returnable and non-refundable
Shipping charges will not be refunded or credited under any circumstances
Returnable items must be sent to the address at the bottom of this page per our authorization instructions to receive proper credit/exchange
If you feel you have a defective item that is still in warranty, please contact RIPmarine.com for said warranty information of specific part. If defective part is determined to have valid warranty, part/s should be sent immediately to RIPmarine.com for processing. Return all warranty items, shipping prepaid. No warranty over the original manufacturer’s warranty will be provided for defective parts unless specifically offered by RIPmarine.com. Upon approval of warranty claim, defective part will be replaced and new part will be returned to you per manufacturer’s policy. If you have a question about returns or warranty on an item, please contact info@RIPmarine.com for details.
Return and warranty items should be shipped to the following address: info@RIPmarine.com